Location icon

Where is my order?

Check Now

We inform all our customers by email at each step of their order's journey.
Checking information in these emails is the quickest way for you to find out the status of your order.

All emails sent will be from ordermanager@ultimateoutdoors.com

How to find information about your order

  • Delivery and collection time estimates
    You can find this in our Order Confirmation email. If the estimated date has not yet passed please do not contact us as our Customer Care team will be unable to help you.

  • Courier information and tracking links
    This is sent in our order Despatched email. This email is sent went orders leave our warehouse with the courier. Tracking links can only be provided where the courier can provide the service.

  • When orders are ready for collection
    When Collect from Store orders are ready to be collected we send an email to let you know and to remind you of the details of the store where your order is being held.

Have an account?

If you signed-up for an account with us you can track your order online within My Account. Sign-in and My Account links can be found at the very top of this page.

When to get in touch

  • If you cannot find the information you need and you think your order is late.
  • You haven't received an Order Confirmation email from us or any similar email relating to your order.

Our delivery and collection services

We offer a range of options to enable orders to be fulfilled in a way that suits you. Choose from a variety of delivery services or opt to collect your order from any of over 500 collection points situated across the UK.

Contactless Delivery

You can be reassured by our contactless delivery. Our delivery team will place the package on your doorstep, knock on your door, then step back. We will not require a signature but will simply ask for a name. If you are not available to answer the door we will retry delivery on the following working day.

Free Standard Delivery


Standard UK Delivery is FREE on all orders.

Delivered in 3-5 days

Delivered between 8am and 8pm including weekends.

More detail

Next Day Delivery


Next Day UK Delivery is £5.95.

Orders must be placed before 5pm.

Delivered between 8am and 8pm including weekends.

More detail

Premium Next Day Delivery

Currently Unavailable

Premium Next Day Delivery is £7.95.

Order by 5pm Monday-Friday (2pm Sunday)

Delivered by DPD between 8am and 8pm Monday-Saturday

More detail

Click & Collect

Currently Unavailable

Click and Collect service is £1.99 or FREE over £80.

Delivered in 3-5 days.

International Delivery Services

Currently Unavailable

Delivery times and charges vary by service and region.

More detail

British Forces Post Offices


We deliver all orders to BFPO destinations FREE of charge.

More detail

Most Frequently Asked Questions

Contact Us

  • You can get in touch with us via our Contact Us page.
  • Contact Us

Ultimate Outdoors Help

Sorry to hear that you are having an issue. For us to help you further please quote the following to our customer care team.

peopleCustomer Care Hub emailEmail phonePhone