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Where is my order?

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We inform all our customers by email at each step of their order's journey.
Checking information in these emails is the quickest way for you to find out the status of your order.

All emails sent will be from ordermanager@ultimateoutdoors.com

How to find information about your order

  • Delivery and collection time estimates
    You can find this in our Order Confirmation email. If the estimated date has not yet passed please do not contact us as our Customer Care team will be unable to help you.

  • Courier information and tracking links
    This is sent in our order Despatched email. This email is sent went orders leave our warehouse with the courier. Tracking links can only be provided where the courier can provide the service.

  • When orders are ready for collection
    When Collect from Store orders are ready to be collected we send an email to let you know and to remind you of the details of the store where your order is being held.

Have an account?

If you signed-up for an account with us you can track your order online within My Account. Sign-in and My Account links can be found at the very top of this page.

When to get in touch

  • If you cannot find the information you need and you think your order is late.
  • You haven't received an Order Confirmation email from us or any similar email relating to your order.

DPD PIN Delivery

Orders over £150* are sent using a DPD PIN delivery service. Before your delivery date, DPD will send you a PIN number that you will need to give to the delivery driver. Orders sent using this delivery method cannot be left in a safe place, if the delivery is being received by someone else you will need to share your DPD PIN number with them. Failure to give the correct PIN will result in the parcel being unable to be delivered.

*Excludes bikes, large tents and gas

Standard Delivery (3 - 5 days)

Available

Standard UK Delivery is £3.95 or FREE on orders over £80.

Delivered in 3-5 days

Delivered between 8am and 8pm including weekends.

Next Day Delivery

Available

Next Day UK Delivery is £5.95.

Orders must be placed before 5pm Sunday-Friday.

Delivered between 8am and 8pm Monday-Saturday.

Very Heavy Item Delivery (3 - 7 days)

Available

£19.95.

Delivered in 3 - 7 days

Charge applies to large tents and bikes that require specialist delivery.

British Forces Post Offices

Available

We deliver all orders to BFPO destinations FREE of charge.

Most Frequently Asked Questions

Contact Us

  • You can get in touch with us via our Contact Us page.
  • Contact Us

Ultimate Outdoors Help

Sorry to hear that you are having an issue. For us to help you further please quote the following to our customer care team.

peopleCustomer Care Hub emailEmail phonePhone