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In most cases the quickest way to get the answer to your question is to view our customer care information.

View Customer Care information

If you would like to speak directly to us you can reach our customer care team via the form on this page.


Order Queries

If you’re waiting for an order, make sure you check your email (if it’s not there, don’t forget to check your junk just in case!) where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us via the form on this page, call us on 0161 393 7062 or email us using the contact form where our Customer Care team will assist you.



If you are wanting to return an item, please visit our returns page first to see our returns policy.


Phone us

If you would prefer to speak to someone, you can call us on 0161 393 7062. Our phone lines are open 8am-9pm 7 days a week.


Store Queries

If you have a store enquiry about opening times, stock holding or how to find us, click on store finder to find their contact details.


Head Office address:

Ultimate Outdoors,
Edinburgh House,
Hollinsbrook Way,
BL9 8RR.

We are always looking to improve our service, and to help us achieve this we would love to hear from you. One of our care team will then be in contact with a speedy reply.

For Press and PR Enquiries please contact us at UltimatePress@ultimateoutdoors.com.

Ultimate Outdoors Help

Sorry to hear that you are having an issue. For us to help you further please quote the following to our customer care team.

peopleCustomer Care Hub emailEmail phonePhone