COVID-19

A message from Ultimate Outdoors

With all that is happening around the country and the world at the moment, we would like to reach out to you, our customers. We want to say how much we appreciate your support and to update you on how we are approaching the COVID-19 situation.

This is a challenging time for our community. Those of us who love the outdoors are faced with the looming prospect of having to stay inside for a while. Our staff across the business will continue doing everything possible to ensure that your orders reach you in a timely manner.

However, we in the JD Outdoors Family are committed to helping limit the impact of COVID-19. This is a worrying time for many and we want to reassure you that we are taking everything into consideration to ensure the wellbeing of our team and customers.

As such we have been taking necessary steps:

• Restricting all inessential travel and minimising journeys between business sites
• Providing staff, wherever possible, with the flexibility to work from home or a safe environment
• Closely following Government and NHS advice on hygienic and responsible working practice
• Providing team members with support, reassurance and flexibility should they feel unwell or anxious about the current climate

Though the current situation is uncertain, we can be sure that the outdoors is out there waiting for us on the other side of all this. We remain dedicated to providing you with the gear, advice and informed content to keep the spirit of adventure alive. Our Customer Care team stand-by to answer your questions, our emails are still going out, and look out for blogs and social channels to help you get the best from the next few weeks.

Times may seem tough right now. But you are never far from our thoughts and together we will weather this storm. We deeply value your continued support, and hope to return that wherever we can. For now, look after yourselves and each other, take a break from the news, and remember, Boris says you can still go for a walk! If you are going to go outdoors, do it responsibly.

Take care and keep safe

An Update on Our Stores

Following advice given by the government and health officials, from Monday 12th April 2021, our stores in England and Wales will reopen with measures in place to keep our staff and customers safe. Facecoverings must be worn in all stores as per government guidance. Where possible please bring your own, however masks will be provided in store if you require one. Since lockdown began we have been listening daily to all the latest information given to us and feel that we have a much better understanding now around what is required when it comes to the safety of our team and customers alike. When in store, please adhere to the guidance and we look forward to welcoming you back to store. Our website remains open 24/7 for your convenience.

Of course, this requires us all to make changes to the way we shop at the moment. We want to offer a safe and enjoyable shopping experience, and to that end we are introducing some guidelines.

All staff and customers should maintain a 2-metre distance when shopping – this will be aided by clearly marked routes to help you navigate the store in the safest way.

• Our changing rooms are now open and we are taking extra precautions to keep them safe for you.
• Cleaning stations will be placed at store entrances, cash desks and fitting rooms.
• Contactless card payment limits have been extended to £45 to reduce the need for physical contact or cash.
• Only 1 person allowed to use in-store lifts at any time unless its the same household and no passing on staircases.
• We may need to limit the number of customers allowed in store, or in especially busy departments, at any one time.

Most crucially, please continue best practice and do not enter the store if you have any symptoms of Covid-19. These include:

• Fever
• Shortness of breath
• A persistent cough
• Changes in sense of taste or smell.

Also, please be aware that your fellow customers may feel anxious about being around others. We all need to show consideration for each other’s feelings at this time.

We know that all of this may make your shopping experience feel different for a while. We appreciate your patience as we all adjust.

However, we also hope you share our happiness in being able to meet face-to-face once again. We want to thank all our customers for their loyalty and support over the past few months. We can’t wait to see you in store.