Returning orders to us is easy. Whatever your reason, we offer a refund or exchange within 28 days of delivery or collection.
You must complete the returns form sent to you with your order and send it back to us with the items you are returning.
We offer a selection of ways for you to return items, details of which are below. Please note that you remain responsible for the items until they reach us.
Unless faulty, items returned must be returned in their original packaging and in a re-saleable condition.
If you wish to exchange an item, this can be done in store. If not returned via one of our stores, we can only offer a refund.
PayPal, PayPal Credit or Apple Pay payments cannot be refunded in store and have to be processed by our Web Returns team. You can still return items to store, where they will be returned for free to the Web Returns team on your behalf.
Bikes can be returned directly to our warehouse but only if still boxed. If unboxed, bikes must be returned to your nearest GO Outdoors store for inspection first. It will then be sent to our warehouse free of charge where a refund will be processed. If your bike develops a fault please take it to your nearest GO Outdoors store (excluding Hathersage and Southport) where we have a full workshop and trained mechanics who will be able to assist you. If you believe there is a fault with your bike please do not send it back to our warehouse as they are unable to process faulty or warranty bikes.
Delivery charges will be refunded in cases where the goods are faulty. If an entire order is cancelled within the 14 day cancellation period then the standard delivery charge will be refunded. If you chose to pay extra for an expedited delivery service, we will only refund the cost of a standard delivery. Please note that if you keep part of an order (including any free gifts), you may not be entitled to any refund of the delivery charge.
Used faulty goods must be returned in clean condition to be accepted for a refund. This is to ensure the health and safety of the teams handling returns. This does not affect your statutory rights.
Swimwear and Underwear cannot be exchanged or refunded except for where items are faulty.
Please see our Terms and Conditions for more details.
All items can be returned to any Blacks, Millets or Ultimate Outdoors store for FREE. Just take the goods you want to return accompanied with the dispatch note or receipt and the store team will be happy to assist you.
If you paid using a credit or debit card please make sure you have this with you so we can process a refund. The time banks take to process payments can vary. Please allow 5 working days for a refund to appear in your account.
If you paid using Klarna, PayPal, PayPal Credit or Apple Pay, we'll send the items to our Web Returns team on your behalf free of charge. Once received they will process your return. Any replacement items will be sent to the same store or address as the original order.
Visit our Returns Portal to choose your preferred method of return from the following options:
No printing required at home or when you drop off your return. Just scan. Drop. Done. You don’t even need a label!
All items from the same order should be returned in one parcel. Maximum parcel size: 41cm x 38cm x 64cm.
Return your parcel with ease using Hermes return system, available on both small and large parcels. Choose from home collection or drop off at a parcel shop or locker.
Please note: Parcel shop and locker drop off only available on parcels up to 30cm long with a maximum weight of 15kg.
Return your unwanted items via local and convenient drop off points. CollectPlus have over 4500 parcel drop points in local stores across the UK. Many have extended opening hours and are open 7 days a week, so you can return items at a time and place that suits you.
CollectPlus can accept parcels up to 10kg in weight and with maximum dimensions of 60x50x50cm.
You can make your own arrangements through any postal carrier. We recommend you use a service that can provide proof of postage as the items remain your responsibility until we receive your parcel. Some services offer levels of compensation in case your parcel becomes lost or damaged. We suggest this is considered especially when returning high value items.
Please address returns parcels to:
Ultimate Outdoors Internet Returns,
Grand Central Hub
22 Central Park Estate, Mosley Road
Trafford Park
Manchester
M17 1PG
United Kingdom
PayPal will refund the cost of returning items on orders paid for using PayPal (terms apply). To take advantage of this offer please follow the steps below
1. Opt in for 'Return Shipping On Us' by logging into your PayPal account and activating the service at https://www.paypal.com/uk/webapps/mpp/refunded-returns.
2. Place your order on the Ultimate Outdoors website and use PayPal as your payment method.
3. Return any items as normal, using the 'by post' instructions above.
4. Log into your PayPal account, select the purchase you returned and click on 'Request return shipping refund'. Submit the return shipping request form, along with proof of your return within 30 days.
5. If your claim is approved, PayPal will send a refund of up to £15 to your PayPal account within 10 business days.
Full terms and conditions are available at https://www.paypal.com/uk/webapps/mpp/refunded-returns/general-conditions
