We inform all our customers by email at each step of their order's journey.
Checking information in these emails is the quickest way for you to find out the status of your order.
All emails sent will be from firstname.lastname@example.org
How to find information about your order
Delivery and collection time estimates
You can find this in our Order Confirmation email. If the estimated date has not yet passed please do not contact us as our Customer Care team will be unable to help you.
Courier information and tracking links
This is sent in our order Despatched email. This email is sent went orders leave our warehouse with the courier. Tracking links can only be provided where the courier can provide the service.
When orders are ready for collection
When Collect from Store orders are ready to be collected we send an email to let you know and to remind you of the details of the store where your order is being held.
Have an account?
If you signed-up for an account with us you can track your order online within My Account. Sign-in and My Account links can be found at the very top of this page.
When to get in touch
If you cannot find the information you need and you think your order is late.
You haven't received an Order Confirmation email from us or any similar email relating to your order.
Our delivery and collection services
We offer a range of options to enable orders to be fulfilled in a way that suits you. Choose from a variety of delivery services or opt to collect your order from any of over 500 collection points situated across the UK.
You can be reassured by our contactless delivery. Our delivery team will place the package on your doorstep, knock on your door, then step back. We will not require a signature but will simply ask for a name. If you are not available to answer the door we will retry delivery on the following working day.
Extended Delivery Times
We are working hard to ensure orders are processed quickly and safely. However, to keep up with the increased demand of online shopping, and to protect our colleagues, we have temporarily extended delivery times to 5-7 days. During this time next day delivery will not be available.