We inform all our customers by email at each step of their order's journey.
Checking information in these emails is the quickest way for you to find out the status of your order.
All emails sent will be from firstname.lastname@example.org
Delivery and collection time estimates
You can find this in our Order Confirmation email. If the estimated date has not yet passed please do not contact us as our Customer Care team will be unable to help you.
Courier information and tracking links
This is sent in our order Despatched email. This email is sent went orders leave our warehouse with the courier. Tracking links can only be provided where the courier can provide the service.
When orders are ready for collection
When Collect from Store orders are ready to be collected we send an email to let you know and to remind you of the details of the store where your order is being held.
If you signed-up for an account with us you can track your order online within My Account. Sign-in and My Account links can be found at the very top of this page.
We offer a range of options to enable orders to be fulfilled in a way that suits you. Choose from a variety of delivery services or opt to collect your order from any of over 500 collection points situated across the UK.
£3.99 or FREE when you spend over £70.
Delivered between 8am and 8pm including weekends.
Next Day UK Delivery is £4.99.
Orders must be placed before 6pm.
Next Day UK Delivery is £5.99.
Delivery times and charges vary by service and region.
International Standard Delivery
to 42 destinations within 8 business days from £4.99 - Available
International Express Delivery
to most countries within 3 business days from £13.99 - Unavailable
International Next Day Delivery
to 42 countries from £10.99 - Unavailable
FREE on orders £70 or more. All other orders are charged at £1.00.
Up to 5 days although we expect in most cases it to take less time.
We deliver all orders to BFPO destinations FREE of charge.
Part of the Blacks family of stores