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In most cases the quickest way to get the answer to your question is to view our customer care information.

View Customer Care information

If you would like to speak directly to us you can reach our customer care team via the form on this page.


Order Queries

If you’re waiting for an order, make sure you check your email (if it’s not there, don’t forget to check your junk just in case!) where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us via the form on this page or email us at customercare@ultimateoutdoors.com where our customer service team will assist you.


Phone us

At the moment we are unable to take calls on 0161 393 7062 due to our teams working remotely, so please email us or fill in the form on this page to get in contact.


Store Queries

If you have a store enquiry about opening times, stock holding or how to find us, click on store finder to find their contact details.



We are extending out returns policy to make life a little easier. Any purchase made in stores before the temporary closure can be returned up to 28 days after stores reopen. You can also take any online orders made to stores within the 28 days after re open.

If you are wanting to return an item, please visit our returns page first to see our returns policy.


Head Office address:

Ultimate Outdoors,
Edinburgh House,
Hollinsbrook Way,
BL9 8RR.

We are always looking to improve our service, and to help us achieve this we would love to hear from you. One of our care team will then be in contact with a speedy reply.

For Press and PR Enquiries please contact us at UltimatePress@ultimateoutdoors.com.