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FAQs

Use the tabs below to find answers to your questions.

Why is my password not being accepted?

We're very sorry that there seems to be a problem with your password. Please re-set your password through the My Account section on the website. A new password will be emailed to you, which can be changed to something more memorable next time you login.

Please ensure that you enter the new password exactly as provided. It is case-sensitive and will not allow login if any of the letters are supplied in a different case. If you are not sure of the characters in your new password, copy and paster the password from the e-mail directly into the password field, making sure you only select the characters of the password without any extra spaces.

Please note that if you have requested more than one reminder password in a short space of time, a new password is generated each time (invalidating the previous one), so please check that you are using the latest password that was generated. If in doubt, wait 15 minutes to allow any pending e-mails to arrive before generating another reminder.

My new password is not working, what should I do?

Please ensure you have copied and pasted the new temporary password from the email we sent you. The password is case sensitive and on occasions doesn't work if typed in manually. If the password set no longer works, please click on "forgotten password" and a new password will be sent to you in an email. Please copy and paste the password issued to you (ensuring no gaps are either side as it is case sensitive). You can then change your password to something more memorable when you are successfully logged into your account.

What if I forget my password?

Don't worry, we will still have your email address and other details saved in our system. Please go to the 'My Account' section on the website, enter your email address and select the forgotten password option. A temporary password will be sent to you via email, which can be changed to something more memorable next time you log in to your account.

Can I buy a Gift Card online?

Yes, please see our gift card page.

Can I use my Gift Card online?

No - not at the moment although we are working towards this in the future.

Can I make changes to my order?

No - once your order has been placed and accepted into our system then I'm afraid we are unable to make any changes.

Can I reserve online and collect in store?

No, not at the moment, although we are looking to provide this service in the future.

Please use our store finder for local store contact details and feel free to call to check availability. Our store teams are normally happy to reserve products for a limited time.

What methods of payment do you accept?

You can pay using your credit or debit card that either is a VISA, Master Card, Switch, Maestro, Delta, or American Express card. It is imperative that you provide the cardholder's name as it is shown on the card, and address exactly as it appears on the card statement.

We are unable to accept payment by cheque, Style cards, Visa Electron, Solo cards, Duet Cards, cash, postal orders or gift vouchers.

To give you even more confidence in shopping online with Ultimate Outdoors, we have introduced Verified by Visa and Mastercard® SecureCode™. These services enhance your existing credit/debit card accounts against unauthorised use when you shop with us.

To use this service, you must first register with the bank or other organisation that issued your card.

Are online prices the same as in your stores?

On occasion, the prices payable and promotions offered in respect of goods advertised on the website may differ from those prices and promotions offered at the same time in our Ultimate Outdoors stores. We do this from time to time in order to attract customers to our different shopping channels.

Please see our pricing policy for more details.

How do I cancel my order under the Distance Selling Regulations?

Under the UK Distance Selling Regulations, you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with us.

In this case, we will refund the price of the item in full, including the cost of sending the item to you. However you will be responsible for the cost of returning the item to us.

In all cases, the goods must be in their original condition and will be inspected on their return. If you decide to cancel your order under the terms outlined above then you must let us know in writing (e-mail is fine), quoting the order number.

Why is my payment not being accepted?

If you are facing errors on the payment screen and are using a valid credit card, please ensure you have done the following: 1. You have selected the correct payment method 2. You have entered the card number ensuring no gaps 3. You have entered the start date and issue number (if applicable) 4. You have ensured the billing address is a correct match to the card If you are still having problems with our checkout, please do not hesitate to email us and we will endeavour to help you further. Please check with your card provider that the attempted payment has not resulted in funds being held in error.

Why is the sale of certain knives restricted?

It is an offence for any person under the age of 18 years to purchase most kinds of knives. We take our responsibilities seriously and we always take steps to ensure that our knives and tools are promoted in a responsible manner. We therefore have chosen not to sell specialist knives on our website, although certain types of knives are available and a wider selections is available in our stores to persons over the age of 18.

However we reserve the right to refuse online sales if we have reasonable cause to believe that the supply of goods to the prospective customer may infringe the Law or present an unacceptable potential risk to the safety of others.

I want to purchase bulk items, can I get a discount?

Please email us with details of the items you require including quantities so that we can check availability and get back to you with the best possible price.

I am looking for an item on your website but it is not listed, can I order it from you?

If the item you require is not listed on our website then you will not be able to place an order for home delivery although we add products to the site frequently so please keep checking! You may also contact your local store to order item/s (subject to availability) or send us an email with details of the item you require and we'll do our best to help you.

How do I use a discount code?

Once you have added items to your shopping basket you may select a delivery method and then enter your discount code before continuing through to the checkout. Please ensure you enter the code correctly and then click "Apply". This should refresh the basket page and display the discount. If the code is not valid a red message will appear at the top of the page and the discount will not be applied.

How do I place an order?

Placing an order with blacks.co.uk is easy. Here are the steps you need to follow to place an order:

  • Find the items you want
  • Add the items to your shopping basket
  • Proceed to checkout
  • Sign in
  • Enter a delivery address
  • Provide payment information
  • Review and place your order

Alternatively you may order over the telephone by calling 0161 393 7062. Our order team will be happy to help you choose products and complete your order.

Have you received my order?

Once you have entered your order, delivery and payment details you will be asked to click to "Complete Order". It will take a few moments for the payment to be authorised and your screen should then refresh automatically to reveal your order number and order confirmation. You should also receive an e-mail shortly afterwards to confirm your order.

If this does not happen then it is unlikely that we have received your order, however please feel free to Contact Us if you would like us to check.

How will I know when my order has been received?

Once you have completed the checkout process you will be given an order reference number and we will send you a confirmation email to the email address that you provided at the time of the order. The email will detail your order that you have placed with the order reference number, products and total order value. It is important that you retain the order reference number to ensure that we can resolve any queries that you may have about your order quickly.

How do I find out about sizes?

To follow our measuring tips and use our size charts please consult our Size Guide

Please note that we are in the process of updating the information to include a more comprehensive range of brands and accessories, so watch this space!

When will I receive my refund?

Please allow up to 21 days to receive a refund for item/s returned to our Returns Centre.

What does 'Processing' mean?

If your order status is "Processing" this means that we have received your order and that it is in the process of being picked and despatched.

How can I pay for my goods?

You can pay using either credit or debit card either online or over the telephone. We currently accept Visa, Visa Delta, Mastercard, Switch/Maestro and Amercian Express. We are signed up to the Verified by Visa and Mastercard Secure schemes, which provide extra protection for you when shopping online. For full details see our Privacy Policy.

We regret that we are currently unable to accept credit/debit cards that are registered outside of the UK.

Do you offer VAT free shopping?

No. All our prices are inclusive of VAT. However we are able to provide a VAT receipt upon request. Please e-mail us with your order number and we will arrange for your VAT receipt to be posted to you.

How do I find and order items?

To find products you may browse through the categories listed on the left of the Ultimate Outdoors homepage, or if you already know what you are looking for then use our Keyword Search, which is located at the top of every page on the website. Please enter either the six digit product code or a brief description of the item. To place an order simply add the item/s to your shopping basket and then follow these simple steps to place an order:

  • Sign in
  • Enter a delivery address
  • Provide payment information
  • Review and place your order

Alternatively you may order over the telephone by calling 0161 393 7062. Our order team will be happy to help you choose products and complete your order.

When will I be charged for my order?

When your order is accepted and you have received an e-mail to confirm your order details, we will take payment immediately.

Please remember that even if your order is not accepted, some card issuers may still reserve the money, meaning you can't use it for a short period.

Do I need to register to shop online?

No, you can shop at Ultimate Outdoors without needing to register. If you choose not to register, we will not hold your details for any reason other than the purpose of your transaction. For further transactions you will need to tell us your details again. However, registering will enable you to track your orders online, view your full order history, update your personal details, manage your address book and change your payment details, all in one secure area. You will also be able to purchase more quickly and easily if you're logged in.

Can you provide a VAT receipt?

Yes. Please e-mail us with your order number and we will arrange to send your VAT receipt in the post to you.

Am I charged for the items as soon as I order them?

No - we will only charge you once your order is despatched.

Can I close my online account?

Yes, just e-mail us with your full name and e-mail address and we will close your account.

How long does delivery take?

UK Standard Delivery – Within 4 working days (Orders delivered Mon-Fri).
UK Next Day Delivery – Next day for orders placed before 6pm Monday-Sunday.

Do you deliver overseas?

Yes, please see our delivery page for more information.

How much is delivery?

Standard delivery (3-5 working days) is £3.99 or free on orders over £70. These charges may vary from time to time with promotional offers.

Next Day delivery is £5.99. These charges may vary from time to time with promotional offers.

What do I do if my delivery has not arrived?

Please allow 5 days for standard delivery orders, however if you are concerned that your delivery is late and we have not contacted you by e-mail to explain the delay then please let us know.

Where is my order?

Log in to 'My Account' to track the progress of your order, but remember to allow 3-5 working days for standard delivery items.

Next Day delivery orders placed before 6pm Mon-Sunday are usually delivered the next working day.

In the unlikely event that there is a problem or delay then we will contact you by e-mail as soon as possible.

However if you would like to contact us to check the progress of your order then please feel free to use our online form or give us a call on 0161 393 7062.

Do you provide a next day delivery service?

We do offer Next Day delivery.

Next day delivery is £5.99 and we will deliver the next working day to UK mainland addresses providing that the order is placed before 6pm 7 days a week.

We are unable to deliver Next Day to Business addresses see delivery info for more information.

How do you deliver?

We use a combination of carriers dependent on the weight and size of your order. Please note that some deliveries will require a proof of delivery signature.

What happens if I am out when you deliver?

Don't worry if you are not at home when our courier calls, they will attempt to leave your order with a neighbour, or, if a signature is not required, will leave in a safe, dry place. They will also leave a calling card with the details of where they have left your parcel.

If it is not possible to leave your parcel they will leave a calling card and attempt redelivery on the next working day, or you can rearrange your delivery day by following the instructions on the calling card.

Can I specify a delivery time when I place my order?

No. If you choose the standard delivery option, your order will be delivered within 3-5 working days. A Next Day delivery order will be delivered the next day if the order is placed before 8pm on the previous (working) day. Deliveries are made between the hours of 8am and 8pm (Mon-Fri).

Do you deliver to BFPO addresses?

We do not currently ship to BFPO addresses.

Do you deliver to the Isle of Man?

Yes, however please be aware that your order will take a little longer to arrive and therefore we are unable to offer a next day (express) delivery service.

Please allow 3-5 days for delivery from when your order is despatched.

I received my item and it was damaged, what do I do?

Please let us know straight away by contacting the customer care team and we will try and sort it out as quickly as possible.

Will you dispatch part of my order?

If your order contains multiple items and there is a problem with one or more items being unavailable, we will despatch all available items and contact you by e-mail. You will only be charged for the items we are able to despatch to you, and the unavailable items will be cancelled.

Can my parcel be left in a safe place?

In some cases our carriers will leave your parcel in safe, dry place. The carrier will leave a calling card with the details of where they have left your parcel.

If it is not possible to leave your parcel in a safe, dry place then the carrier will attempt to leave your order with a neighbour. The carrier will leave a calling card with the details of where they have left your parcel.

If it is not possible to leave your parcel in a safe place or with a neighbour, you will receive a calling card and the carrier will usually attempt a re-delivery on the next working day, or you can rearrange your delivery day by following the instructions on the calling card.

I have received a faulty item, what do I do?

If there is a problem with an item you have received please let us know straight away by contacting our customer care team. We will try and resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover a problem. Please include as many details as possible about your order and the problem with the goods so we can help sort things out quickly.

You have sent me the wrong item, what do I do?

Please let us know straight away by contacting our customer care team and we will try and sort it out for you as quickly as possible.

Do you deliver to the Channel Islands?

Yes, simply select Jersey/Guernsey at the checkout stage, enter your address and we’ll deliver your order on a UK standard delivery service.

How do I check stock in your stores?

To check availability against a specific product please feel free to call the store directly, who are normally happy to reserve items for a limited time.

We regret that we are currently unable to transfer stock between different stores.

Where is my local store?

For local store contact details and opening hours please use our store finder section on the website.

Do you have any stores overseas?

No, all our stores are within the UK. For details of our stores and opening times please use the store finder on our website.

Where can I check store opening times?

Please use our store finder to search for local stores and opening times.

Can I phone my local store to place an order?

No - our stores are not set up to process credit/debit card payments over the telephone and are therefore unable to send item/s directly to our customers or to other stores.

Your local store will be able to check availability and advise if a home delivery or store pick up is possible, however you must be present in the store to pay for the item/s upfront.

Where this is not possible due to limited stock availability, our store team can advise of other Ultimate Outdoors stores that may have the item/s in stock, however we are not able to transfer products between different stores.

Can I order in store?

Yes - our store team will be able to check if an item/s is in stock and available to order for store collection. The payment is usually taken in store when the order is placed and you will be given a till receipt as proof of purchase. Delivery to store is within 7-10 days.

Can I place an order in store for home delivery?

Yes - our store team will check if the item is available for home delivery and then you will be asked to pay for the goods upfront in the store. There will be a small charge applied for delivery, which will usually be made with Hermes within 3-5 working days. You will be given a till receipt when you pay, as proof of purchase.

How do I return an item I have purchased?

Please return your unwanted goods to us within 14 days of cancellation. If you would like an exchange send back to us within 28 days.

Going to your local Ultimate Outdoors store...

You can return your item/s to any Ultimate Outdoors store and get a refund within 14 days or an exchange within 28 days, providing they are in a saleable condition and the original, undamaged packaging is included. All returns must be accompanied by proof of purchase and any refund will be made via the original method of purchase.

Returning a product to our Returns Centre...

If you have purchased online then you have an additional option to return your item/s to our Returns Centre for a refund. The same conditions will apply for store returns and the delivery note must be included as proof of purchase. The value of the returned product/s (at the time of purchase) will be refunded in full to the same credit/debit card that you used to purchase the goods. If you wish to receive replacement goods please order them in the normal way via our website or call centre. We regret that currently we are unable to exchange goods via our Returns Centre.

The goods can either be posted (to the address detailed on your despatch note) or to book a collection please call the Customer Service team on 0161 393 7062.

The following charges will apply for collections: £8 for items under 25kg, £15 for items over 25kg.

When returning an item by post we recommend that you use a recorded or special delivery service, as we cannot be held responsible for items that are lost by Royal Mail.

  • Ultimate Outdoors Internet Returns
  • Door 2
  • Kingsway Business Park
  • Rochdale
  • OL16 4FW
 

Will you refund my delivery charge?

The delivery charge is non-refundable except where goods are faulty or in cases where the order was cancelled under the UK Distance Selling Regulations.

What if my item becomes faulty?

If you are concerned that your item may be faulty please let us know straight away by taking the item into your local Ultimate Outdoors store or by contacting our customer care team. We will try and resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover a problem.

Can I return an item I bought online to one of your stores?

Yes, you can take your item back to any Ultimate Outdoors store for a refund or exchange but must present the delivery note as proof of purchase.

Can I exchange an item?

You may exchange an item by returning it to any store. Please use our store finder for local store details and opening hours. We are sorry to say that we are unable to exchange items that are returned by post to our returns centre

How do I receive my refund?

If you placed an order online and returned items via our Returns Centre, then your refund will be made to the same debit/credit card that you used to place the order, usually within 7 days of receipt of the goods.

Do you offer free returns?

We offer free in-store returns although we are sorry to say that we are not able to provide free postal returns at this time. Please see our Returns Policy for full details.

I have a faulty item but I'm travelling abroad - is there anything I can do?

Yes. We advise that you get in touch with customer services as soon as you encounter a problem. We are unable to exchange or refund a faulty item without it being returned to our Returns Centre or to one of our stores, however we can give you advice on what to do when you return to the UK. In this circumstance please contact us by email.

Do you use Collect+ for returns?

Yes, for full details on how Collect+ works and how to access their services for Ultimate Outdoors please refer to our Returns Policy page on the website. Please note that you may only use Collect+ to return items purchased online or over the phone. Items purchased in store must be returned to a UK store as per our normal Returns Policy.

You have refunded the incorrect amount, what do I do?

If you feel that we have processed your refund incorrectly, please contact us with your order details so we can investigate and sort out any problem as soon as possible. However please also consider the following:

  • Your delivery charge is non-refundable except where goods are faulty, we have sent you the wrong item or you cancelled the order under the Distance Selling Regulations.
  • If your orginial purchase was part of a multibuy promotion e.g. "buy one get second half price", and you have returned one item or part of the original multibuy offer, then you will be charged full price for the remaining items, which will be reflected in the amount we refund you.

How do I return a large item?

You can book a collection by calling the Customer Service team on 0161 393 7062. The following charges will apply for collections: £8 for items under 25kg or £15 for items over 25kg.

How do I return my tent?

If you are concerned that your tent could be faulty, then please contact us on 0161 393 7062 in the first instance to discuss details.

Can I track my refund online?

No, we do not have refund tracking online at the moment, however you will receive an e-mail when your refund has been processed, which is usually within 7 days from receipt of the goods.

What is your criteria for writing a product review?

We ask that you post a review that will be relevant for the lifetime of the product. We often edit (i.e. shorten) reviews to remove the following:

  • The price of the product or other details of our/our competitors' current promotions
  • Customer Service/Delivery comments
  • Website Errors/Mistakes. Mistakes brought to our attention will be rectified as necessary.
  • Legal Interest
  • Incorrect Manufacturer Reference
  • Foreign Language
  • Spam/Duplicate
  • Presence of a URL
  • Inappropriate/offensive language

Reviews are not the opinion of Ultimate Outdoors.

Are my personal details secure?

We use the latest technology to ensure that all personal and transactional information is protected to the highest standards. We never make your personal details available to companies outside of Blacks Outdoor Retail Ltd (t/a Ultimate Outdoors), although our Customer Advisors may hold your data so that your details and order can be processed and your account maintained. Please see our Privacy Policy for more details.

Is your website secure?

Your security is one of our top priorities. Whenever you log on to the site you should see a padlock symbol at the bottom of your web browser on the secure parts of our site. (Please note that the padlock will only appear on some web browsers). The URL will also start with "https://". You can therefore be confident that you are shopping in a secure environment.

Do you offer a student discount?

If you are a student who has registered on the Ultimate Outdoors website with a valid email address ending in .ac.uk you will automatically receive 10% off full priced items on your order at the checkout.

Can I buy replacement tent poles?

We do not sell replacement sets of poles for every model of tent. However you can purchase a tent pole repair kit either in store or from our website (subject to availability).

Most kits include:

  • 7 individual pole sections
  • shock cord
  • threading wire
  • spare metal ends and connectors

If you are unsure what size you need then please take your broken pole into any one of our stores so that our store team can advise you.

Do you offer discount to any groups?

Yes, all our stores give group discount of 10% off full price items upon production of a valid membership card. The discount can now be applied online, and if you place an order over the phone and quote your membership number, our customer service team will apply the discount to your order. For online orders please see our group sales page.

Find a list of groups receiving discount below;

  • Scout Association
  • Guide Association
  • Duke of Edinburgh
  • Sea Cadets
  • Emergency services (Police, Fire Brigade, Ambulance Service)
  • NHS
  • Armed Forces
  • Ramblers Association
  • RSPB members
  • RNLI members
  • YHA members
  • Camping & Caravanning Club members
  • Ski Club of Great Britain members
  • British Mountaineering Council (BMC)

How do I wash my down jacket?

Periodical cleaning of down products is essential to maintain maximum loft and long life. Annual cleaning for products used occasionally is suitable, however, a down product should be cleaned after 30-45 days of continual use.

Hand washing:
This is the best way to protect a down product when washing it and allows for stains to soak out. You should use a non-detergent soap, lukewarm water and gently rub out any stains with care. DO NOT lift your down item up if it is heavy with water because the down will clump together and fall to the bottom. You must rinse the soap thoroughly and push the water out of the item gently. Do not allow long periods of time between washing and drying, because the feathers will clump together if left to dry naturally - see Tumble Drying

Machine washing:
Some garments can be machine washed but you must always consult the manufacturers instructions (usually printed on the sewn in label). If the cleaning instructions allow it you can wash your down item in a normal washing machine in COLD water, on a gentle cycle. Put it through a cycle twice. Do not use bleach or fabric softeners.

Tumble Drying:
How you dry your garment is probably the most important part of the cleaning process. DO NOT hang out to dry as the feathers will clump together at the bottom of the jacket. You must use a tumble dryer with NO HEAT in order to re-loft the feathers. Ideally, we recommend that you place tennis balls in the tumble dryer as this helps to separate the feathers whilst drying. The garment must be completely dry to avoid clumping or permanent damage.

Dry Cleaning:
We do not recommend this unless you deal with a dry cleaner that specialises in cleaning down products.

How do I get in touch with customer services?

If your question is not listed on our help centre then please feel free to e-mail us using our Contact Us page. Or, if you would rather talk to us then call on 0161 393 7062.

Do you repair tent poles?

We are not able to repair poles however we sell tent pole repair kits both online and in our stores.

Do you have any vacancies?

Please visit our site recruitment pagefor a list of current Head Office and Store Management vacancies. You'll need to go to your nearest store to apply for a Sales Associate or Supervisory role.

Do you offer sponsorship?

If you would like Ultimate Outdoors to sponsor your charitable event then please send the details in writing to the address below. Please note that we receive a high volume of requests and would suggest that you allow up to 28 days for a response. Ultimate Outdoors Customer Service Department, Ultimate Outdoors, Hollinsbrook Way, Pilsworth, Bury, Lancashire, BL9 8RR..

Do you offer a repair service?

Our store team may be able to recommend a local repair company, or we would suggest that you contact Lancashire Sports Repairs (LSR). LSR specialise in the repair of outdoor performance clothing, footwear and equipment and offer a complete aftercare and repair service for all outdoor brands. Please visit their website at lsr.gb.com for contact details and a full list of services and prices. Alternatively call 01282 439109 (Mon-Fri) OR e-mail info@lsr.gb.com

Branded Items:
Some of the brands we sell provide their own repair service as part of the manufacturer's warranty. Please enquire in store for details or Contact us

How do I wash my sleeping bag?

Most polycotton lined sleeping bags can be washed at home by following these simple steps:

  • Remove light soiling with a soft brush or damp cloth
  • Gentle machine wash at 40 degrees
  • Use detergent sparingly (1/2 normal amount per wash)
  • Ensure that bag is rinsed thoroughly
  • Air or cool tumble dry (below 40 degrees)
  • Do not ring
  • Do not use fabric softner
  • Do not use a top-loading machine
  • Do not dry clean.

Can I order by phone?

Yes, please call us on 0161 393 7062 to speak with one of our Customer Advisors, who will be happy to take your order and advise you about our products.

How long until I receive a reply to my email?

We aim to contact you within 48 hours of receiving your e-mail.

What is Gore-Tex?

Gore-Tex fabric provides the best combination of waterproofing, breathability, windproofing and durability available. It is a very thin microporous polymeric film of polytetrafluoroethylene (PTFE) that is durably bonded to a wide range of shell fabrics for outerwear and footwear. Each pore is 20,000 times smaller than a drop of water, but 7,000 times larger than a molecule of water vapour so it prevents water getting in but allows water vapour (perspiration) to escape.

What does breathable mean?

It is a fabric construction that permits moist air to escape but does not allow water in. The most widely used breathable fabric is Goretex but other fabrics are available.

What is DEET?

The technical name is Diethyl-m-toluamide. The ingredient is used in repellants to deter flying insects and is very effective. This product may damage varnish and polyester fabrics.

How do I get my boots repaired?

We recommend that you contact Lancashire Sports Repairs. Their services include eyelet repairs, stitching and re-soles.

Please contact them on 01282 439109 or visit their website www.lsr.gb.com for more details.

When are your phone lines open?

8am until 8pm Monday-Friday (excluding public holidays)
10am until 4pm Saturday and Sunday

How long until I receive a reply to my letter?

We aim to contact you within 7 days from the receipt of your letter. If you have not heard from us and would like to chase progress, please feel free to 'contact us'

Do you stock a natural insect repellent?

We do, it is produced by a company called Life Systems and is formulated from a derivative of the Lemon eucalyptus plant. It is called Natural Plus and has been scientifically tested against flying insects. The protection will last up to 10 hours.

Do you have an ethical sourcing policy?

Ultimate Outdoors take their responsibilities very seriously when it comes to working with suppliers that employ a fair work ethic. We enforce a strict code of conduct to ensure that the people involved in producing our products are treated humanely, are given good working conditions in a safe environment. We expect all our business partners to operate on the same principles.

What is your address?

Please use the following address for queries and complaints:

Ultimate Outdoors, Hollinsbrook Way, Pilsworth, Bury, Lancashire, BL9 8RR.

My discount code is not working?

Try hitting the refresh button after you have entered the code and clicked to apply the discount. If you are still having a problem and have obtained a discount code from a third party then it is possible that the offer or discount has expired.

What is eVent fabric?

It is a waterproof barrier using proprietary and patented dry system, allowing perspiration to dissipate and vent without saturating the inside of the fabric.

What are pitzips?

These are zippered openings in the armpits, allowing the ventilation of increased body heat during exercise.

Why have I not received a newsletter since I subscribed?

Please try again by visiting the website and entering your email address in the box located at the bottom of the homepage and then just click to sign up!

What are the recommendations for Backpack capacity?

Most backpacks are measured in litres. Choose up to 35 litres for single day use, 35-50 litres for ramblers and 50+ litres for longer expeditions.

What is ripstop nylon?

This is specially reinforced fabric, meaning a small snag in the material won't turn into a large tear.

What is UV protection?

A fabric treatment that adds UV cutting agents to help reduce harmful UV radiation from the sun.

What is anti-bacterial treatment?

It is a special coating applied to fabric to help prevent mould forming.

What are the benefits of layering?

Wearing several layers of clothing allows you to adapt to the environment by adding or subtracting layers. 1st layer is for comfort and insulation, middle layer provides bulk insulation, the outer layer blocks wind and repels rain.

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